Laboratory / Quality
Contract laboratory testing programme
Setting up release and stability testing at a contract laboratory for a new product.
Illustrative use caseIllustrative use case
AI-based SOP knowledge assistant
An assistant that answers procedural questions from effective SOPs, with citations.
Challenge
Staff struggled to find the right section of long procedures during work.
Requirement
Answers drawn only from current effective documents, always citing the source section.
Approach
Retrieval-augmented design connected to the document system, with answer grounding checks and user feedback.
Process & execution
- 1Intended use
- 2Risk assessment
- 3Retrieval design
- 4Test question set
- 5Validation
- 6Monitoring
Technology / process
- Retrieval-augmented generation
- Large language model
- DMS integration
Documentation
- Intended-use statement
- Risk assessment
- Test set & results
- Monitoring plan
Verification
Answer accuracy and citation correctness measured on an approved question set.
Outcome / expected benefit
Expected benefit: faster access to procedures while the SOP remains the authority.
This is an illustrative use case describing a typical project structure. It does not describe a specific client, product or completed engagement.
More use cases
Automation / Quality
PLC / HMI / SCADA design & verification
Specifying and verifying the control system of a new filling machine before GMP use.
Illustrative use case
Software / Quality / Digital
Pharmaceutical document management system
A controlled document lifecycle with review, approval, effective dates and archive.
Illustrative use case